1. WHO WE ARE
Ammonite Flooring (“we”, “us”, “our”) is the data controller responsible for your personal data.
Contact us at:
Email: sales@ammoniteflooring.com
Phone: 0208 462 4671
Address: Ammonite Flooring, 22 Hayes Street, Hayes, Kent, BR2 7LD
2. DATA WE COLLECT
We may collect your name, address, phone number, email address, project details and payment information when you contact us, request a quote, visit our showroom, purchase products or book flooring services.We may also collect information through website forms, analytics tools and cookies, including how visitors use our website.
3. HOW WE USE YOUR DATA
- We use your personal data to:Process enquiries, quotations and orders
- Arrange surveys, deliveries and flooring installations
- Communicate with you about your project
- Provide customer support
- Send marketing messages where you have given consent
- Comply with legal, tax and accounting obligations4.
4. LEGAL BASIS FOR PROCESSING
We process your personal data where we have a lawful basis to do so, including:
- Your consent
- Comply with legal, tax and accounting obligations
- The need to fulfil a contract or take steps before entering into a contract
- Our legal obligations
- Our legitimate interests, such as responding to enquiries, managing customer relationships and improving our services
5. SHARING YOUR DATA
We may share your data with trusted third parties where needed to provide our services. This may include payment processors, delivery companies, fitting teams, suppliers, website hosting providers, analytics providers and professional advisers.
We do not sell your personal data.
6. DATA RETENTION
We keep your personal data only for as long as necessary for the purposes set out in this policy. For accounting and legal reasons, some records may be kept for up to 7 years.
7. YOUR RIGHTS
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where appropriate
- Withdraw consent for marketing
- Object to certain types of processing
- Request data portability where applicable
To exercise your rights, please contact us using the details above.
8. COOKIES
Our website uses cookies to improve user experience, understand website performance and support analytics.
Some cookies are essential for the website to work properly. Others, such as analytics cookies, help us understand how visitors use the site so we can improve it.
You can manage your cookie preferences through our cookie banner or through your browser settings.
9. DATA SECURITY
We take reasonable steps to protect your personal data from unauthorised access, loss, misuse or disclosure.
10. COMPLAINTS
If you have any concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/
